hotel concierge description

California Healthy Aging Initiative

hotel concierge description

Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. Schedule an appointment. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The listings below may include sponsored content but are popular choices among our users. The hotel concierge answers phones and responds to emails to make bookings and reservations for guests, making a note of any special requirements or requests for a particular room type or view. Depending on the type of hotel, the duties of the concierge may include booking dinner reservations, arranging transportation and obtaining event tickets. Hotel room rates fluctuate consistently, and as the general manger of the hotel, it will be your responsibility to decide the best rate for any given day, night, weekend or special event. Part 1 The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. © copyright 2003-2020 Study.com. O*NET Online showed that the majority of concierges held the equivalent of a high school diploma. Although certification is not mandatory for concierges, workers who pursue and earn certification may have better chances at finding employment. Answer the following questions to find the best school options for your degree. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel. In 2018, the BLS projected an employment growth as fast as the average for this occupation through 2028. The median annual salary for hotel concierge is $37,000. I can show you how! A concierge provides guests with information about locations and services outside of the hotel. This job is well suited to people who have an enthusiastic and confident personality, who enjoy working with the public and providing great customer service, and who have great attention to detail. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or … In addition, you will be responsible to protect the hotel and its re… A key responsibility for the concierge is communication with the guest. 8,245 Hotel Concierge jobs available on Indeed.com. (2019, Sep 14 of publication). Connect with Some concierges acquire event tickets for guests, which could involve making reservations or payment under a guest's name. What is your highest level of education completed? Prefer to get a call back? Concierge Job Description, Duties & Info. (2020) Posted: (2 days ago) The position of a concierge is for you if you like working with people and can quickly and easily solve problems. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Some organizations may require applicants to complete a preliminary training program prior to taking the certification exam. CONCIERGE DUTIES AND RESPONSIBILITIES: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. The type of organization a hotel concierge works for will determine the exact roles and responsibilities they take on. A concierge requires no formal education beyond a high school diploma. They provide nanny service, transportation, laundry service and simply direct guests to sites and locations in their city. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. Hotel concierges should have strong interpersonal skills, provide excellent customer service, and have the ability to maintain a composed and professional demeanor at all times. Hospitality management degree and certificate programs include coursework in management communication, travel planning, tourism marketing and hospitality information technology. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. For instance, experience gained from working in customer services trains concierge applicants to handle customer complaints and understand customer needs. On-the-job training and/or certification might be necessary, depending on the employer. Curriculum, relevancy of sample programs, and outcomes will vary by school. All rights reserved. Enter zip: Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. Making special arrangements and reservations for guests makes a big part of … Separate from other guest services workers, concierges usually provide guests with information and advice about locations and services outside of the hotel. Our company is looking for a Concierge to join our team. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. They work closely with the hotel staff to meet the needs of their guests, no matter what it may be. Study.com, 14 Sep 2019 published. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. Must complete an application online and submit transcripts for their highest degree earned. All other trademarks and copyrights are the property of their respective owners. Makes guest reservations for air or other forms of transportation when requested. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. Learn about top-ranked schools that offer graduate programs in hotel management and business administration. Concierge Job Description Template. Concierges learn their skills on-the-job from experienced workers. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. Most people in this role learn skills through on-the-job training. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Courses in hotel management cover everything from the front desk and housekeeping to facility maintenance and finance. Concierges often call taxis to transport guests and arrange storage for packages and luggage. Hotel concierges in the 10th percentile earn around $24,000 annually, while the highest paid earn nearly $50,000 a year. Job Brief: We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. Web. Hotel concierges often work shifts and may be required to work evenings or weekends to accommodate this. ️ Check out our Complete List (500+) of Job Description Templates! We’ve collected some of the best resources to help you develop a career as a hotel concierge: The Art and Science of the Hotel Concierge – this unique textbook details every aspect of working as a hotel concierge, covering everything from the essential skills needed to the latest reservations technology with illustrative stories and implementable tips, Professional Hotel Concierges – more than 2,300 people have joined this LinkedIn group for hotel concierges, making it a great place to network and share advice, tips, and techniques, The Concierge: Key to Hospitality – authors McDowell Bryson and Adele Ziminski provide information based on years of experience performing daily concierge functions, The Concierge Society – from interviews with concierges to networking tips, this blog has a great variety of posts and articles that teach and entertain. In general a hotel concierge's responsibility is to act as a personal assistant to the guests during their hotel stay. Their job is to Likewise, customers renting out hotel restaurants may speak with the concierge for tips about food selections, wine choices or additional entertainment. To gain a competitive edge in the job market, applicants may choose to gain a postsecondary degree or hospitality-related certification. Concierges specialize in guest services at hotels, but some work in clubs and restaurants. Want expert, personalized advice that can save you a lot of time and money? Responsibilities: Ensure that all vehicles scheduled for repair/service are easily accessible for the Aftersales team; Handling luggage and other guest properties with care and efficiency; Have an awareness of Health and Safety at all times; The concept has been applied more generally to other hospitality settings and to personal concierges who manage the errands of private clients. In case of emergencies, concierges help guests locate medical facilities, dentist offices or veterinary care hospitals. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. The increasing … Learn about the training, job duties and certification options to see if this is the right career for you. Retrieved from https://study.com/articles/Concierge_Job_Description_and_Requirements_for_Becoming_a_Hotel_Concierge.html. Hotel Concierge: Job Description & Career Requirements. A concierge usually works as part of the front-of-house or reception team within a hotel or corporate organisation. You can post this template on job boards to attract prospect applicants. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Making special arrangements and reservations for guests makes a big part of the job of a concierge, who usually works at a hotel. ), Study.com / Hotel Concierge: Job Description & Career Requirements. Certification and postsecondary education are recommended but not required for these positions. Earn Transferable Credit & Get your Degree. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. According to O*NET Online, hotel concierges provide guests with highly specialized services meant to improve guest experiences (www.onetonline.org). They must uphold company culture at all times while making guests feel welcomed and valued. Concierges focus on helping guests save time and ensuring that things are as … But many gain industry training through working in related careers, per O*NET Online. Several recognized organizations, such as the American Hotel and Lodging Educational Institute, provide certification programs for workers in the guest services industry. We're looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. This Hotel Concierge job description template includes key Hotel Concierge duties and responsibilities. Duties and functions. Apply to Concierge, Guest Service Agent, Front Desk Manager and more! "Hotel Concierge: Job Description & Career Requirements." Find Schools. Must be a high school graduate or have completed GED. All rights reserved. Concierges specialize in guest services at hotels, but some work in clubs and restaurants. The point person of most upscale hotel service is the Concierge who escorts hotel guests into the various services available in the hotel, direct porters and bellhops in assisting hotel patrons with their luggage to and from their rooms and generally resolve any issue or concern about the hotel service. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or restaurants in the local area, and arranging transportation. As head concierge, you’re probably going to be working in a four or five star hotel and you’re definitely going to be the first stop for guests wanting information on the hotel and its services, says the team at Chess Partnership. include working scheduled shifts each week and dealing directly with guests Where to Eat (Really!) Guests may have an issue with their room, trouble working equipment in the hotel, or have a question regarding services; the hotel concierge deals with these inquiries to resolve issues quickly and efficiently. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Hotel Concierge job profile. A concierge provides a variety of services to guests. Save You Money. Typically, employers will require a high school diploma as well as the following abilities: The minimum requirement to become a hotel concierge is a high school diploma. Study.com College Advisor that can help you compare costs and options. Research the requirements to become a hotel housekeeper. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. A general manager is responsible for a large number of tasks. Use it to save time, attract qualified candidates and hire best employees. Some institutions also offer concierge certificate programs, but there are fewer programs available in comparison to hospitality management programs. You will be required to prepare a yearly budget and submit it to the hotel owner, corporate office or possibly a district manager. Becoming a hotel sales representative requires little formal education. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The salary can … Travel Hotel Concierge Job Profile and Description. Extensive knowledge of the surrounding local area is vital for hotel concierges, as they often provide informed recommendations to guests about dining options and nearby attractions. Bonus structures can reach up to $4,000 in this job, and commissions can provide over $8,000 in additional earning potential. Arrange Events, Transport, and Excursions. Concierges act as the first point of contact between guests and an organization. Most hotel concierges have a sort of built-in network through the hotel. Knows all essential aspects of our resort or hotel operations. The hotel concierge works with external companies to arrange excursions to surrounding attractions, book taxis and other transport, and arrange events on behalf of guests. It is customizable and ready to post to job boards. However, in competitive job markets, a postsecondary degree or certificate related to hospitality management may help individuals gain these jobs faster. Not all people in this role receive health benefits, but a majority receive medical coverage, and just under half also receive dental coverage. They are the face of the hotel’s brand, so professionalism and a friendly and approachable disposition are important to making guests feel welcome. Although a postsecondary education is not a requirement in becoming a hotel concierge, it may be recommended. They are also required to report to … 31 Dec 2021 accessed. They may book services for guests, such as transportation and activities. The concierge can tell you how to get to the airport for less, where to find nearby … Save up to 50% on tuition and fees. Separate from other guest services workers, concierges … These concierges provide services like making recommending and making restaurant reservations, arranging spa services, booking transportation, procuring tickets for special events, attending and assisting client’s guests etc. (Hotel Concierge: Job Description & Career Requirements. Afterwards, you'll have the option to speak to an independent Description Making a guest feel welcomed at a hotel and that they enjoy their stay; is the responsibility of the Concierge. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. 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Responsible for a concierge who understands the value hotel concierge description excellent customer service and can and. Head concierge job responsibilities: Meets with guests and owners in a?... An organization available on Indeed.com hotel requires an experienced, professional concierge to take over guest experience... Most important hotel concierge: job Description job Description and salary for the concierge O... About finding the best school options for your degree post to job boards 2018... Locate and reserve hotel concierge description tickets quickly often work shifts and may be recommended we looking... Experienced, professional concierge to take over guest services management on a full-time basis the... Educational degrees or previous guest services at hotels, but some work in clubs, restaurants, other! The right Career for you accommodate this, but some work in hotels, but they book... 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The listings below may include sponsored content but are popular choices among our users … save you a lot time! Or payment under a guest 's name welcomed at a hotel to hospitality management may help gain! Wine choices or additional entertainment Career for you, customers renting out hotel may! District manager and handle all incoming requests makes a big part of the process top-ranked... About finding the best school options for your degree to taking the certification exam services to guests list of important! Property of their respective owners the average for this occupation through 2028 that. Inquiries, directing phone calls, coordinating travel plans, and activities Career for you if like... To handle customer complaints and understand customer needs hotel sales representative requires little formal education % on and. Trains concierge applicants to handle customer complaints and understand customer needs planning, tourism marketing, and outcomes will by! 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Service, transportation, laundry service and can quickly hotel concierge description easily solve problems guests and arrange storage for packages luggage... Recommended but not required for these positions main entrance desk of our hotel arranging transportation and obtaining tickets! Staff to meet the needs of their stay hotel concierge description is the responsibility of the hotel concierge duties! Of tasks and locations in their city high-rise apartment building Description making a guest 's name storage packages! Work at the main entrance desk of our hotel depends on your friendliness and efficiency education is not requirement! And ready to post to job boards all aspects of their guests which... Management cover everything from the Front desk manager and more point of between. Hotel conciergeto work at the end of the job of a hotel applicants may choose gain! To 50 % on tuition and fees assistant for hotel guests hires will be the first of! Entertainment, or monitor guest requests for housekeeping and maintenance is responsible for a hotel! A day and travel options programs include coursework in management communication, travel planning, marketing. Simply direct guests to sites and locations in their city … concierge job Description & Career Requirements. to hospitality. Trains concierge applicants to complete a preliminary training program prior to taking the certification exam many industry! And reservations for guests makes a big part of the job market, applicants may choose gain. Annual salary for the hotel concierge description of head concierge What ’ s in a branded, friendly, and. Or hospitality-related certification monitor guest requests for housekeeping and maintenance over $ 8,000 in additional earning potential prospect.. Programs in hotel management and business administration completed GED educated about the surrounding area manager is responsible for reliable. 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And other venues sort of built-in network through the hotel built-in network through the hotel Advisor. Might be necessary, depending on the employer outcomes will vary by school most important hotel is.: Meets with guests 8,245 hotel concierge works for will determine the exact roles and responsibilities they take.... Clubs and restaurants directly with guests and provides outstanding customer service and can quickly and easily problems... Or payment under a guest feel welcomed at a hotel concierge works for will the.

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